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PASQUALE SENIOR



Telephone: 07875 392 281

Email: pasqualesenior@yahoo.co.uk





Dear Sir/Madam,

I am writing to outline my extensive experience and successful track record in customer services and sales environments. I believe I possess the skills, qualifications and vital experience necessary to make a very significant contribution to your company.

Currently, I am employed as an Accounts Team Member for Barclays Wealth where I am responsible for ensuring the effective management of client accounts including dealing with enquiries, handling confidential documentation and maintaining bespoke banking systems. A fundamental aspect of my role is also to participate in the planning, implementation and management of a range of major projects within the accounts team.

Alongside my role with Barclays, I also work part time as an Events Assistant with Transparent Diversity Ltd where I am involved in all aspects of organising, setting up and running events. Prior to this, I have gained invaluable sales experience working for Orange and Uniqlo where I acquired expertise in understanding client requirements and advising on the products and services that were most appropriate for them. This not only helped to increase customer satisfaction but also enabled me to contribute to the achievement of targets.

In academic terms, I graduated in 2010 with a BA in Criminology, a varied and challenging course which served to enhance my skills in research and my ability to critically analyse and interpret the most complex theories and concepts.

During the summer of 2008 and 2009 I spent six weeks in India working on a project to help build schools and shelters from the foundations upwards whilst also teaching Mathematics and English to children of all ages. This was an extremely rewarding opportunity which helped to enhance my cultural awareness and sensitivity.

I am now looking for a challenging new adventure and am confident that I could become a valuable asset to your company. My key qualities include my excellent communication skills used to inspire the confidence of my colleagues, customers and managers alike. I am also extremely competent and proficient using various software packages for data entry, manipulation and reporting.

Please do not hesitate to call me on 07875 392 281 so we can arrange an interview to discuss my application in greater depth.

Yours faithfully,



Pasquale Senior

Qualifications & Training

PASQUALE SENIOR

Telephone: 07875 392 281
Email: pasqualesenior@yahoo.co.uk

Professional Profile
A highly self-motivated and ambitious professional combining a strong academic background with extensive experience acquired in heavily customer focused environments. Committed to delivering the highest standards of service at all times, swiftly resolving issues or enquiries and advising on the services that best suit specific needs. Possesses excellent interpersonal, communication and negotiation skills used to great effect in building rapport with customers and colleagues alike. Demonstrates a keen eye for detail with excellent planning, analytical and problem solving capabilities. Enjoys being part of a successful and productive team and thrives in highly pressurised and targeted working environments.
Objective
Currently looking for a new and suitably challenging position, one which will make best use of existing skills, qualifications and experience whilst enabling further personal and professional development.
Career Summary
2010-date BARCLAYS WEALTH, LONDON
Accounts Team Member

• Working in close conjunction with Private Bankers and Relationship Managers to ensure that specific client requests are managed effectively
• Swiftly resolving any general account related enquiries that may arise and making any necessary amendments to client accounts utilising private banking and international banking systems
• Maintaining and updating the confidential client database and generating reports utilising Excel and Access
• Responsible for the implementation of quarterly charges as well as ensuring the timely return of third party documentation to the originating source
• Playing a pivotal role in the planning, implementation and management of a number of major projects during this time

2010-date TRANSPARENT DIVERSITY LTD
Events Assistant (part time evenings & weekends)

• Assisting with the organisation, setup and management of events involving extensive interaction with clients and dealing with associated administration

2008-2009 ORANGE, LEEDS
Sales Assistant

• Providing advice and information to new and existing Orange customers on the most suitable products and services according to their specific needs
• Achieving recognition for consistently delivering high sales figures by completing further company training and utilising enhanced knowledge to proactively engage with customers

Career Summary cont.
• Actively involved in the promotion and marketing of mobile phones, broadband packages and other Orange services requiring an understanding of the competitive market in order to sell unique benefits
• Carrying out routine administrative and operational functions including setting up insurances, dealing with stock and deliveries and updating in-house computer systems

2008 NEW LOOK, LONDON
Sales Assistant

• Providing a high standard of service in this busy Bond Street store with responsibility for general till work and stock control

2005-2006 UNIQLO, WIMBLEDON
Retail Assistant

• Working in close conjunction with other members of the team to ensure that the highest standards of customer service are delivered at all times
• Monitoring and controlling stock levels on the shop floor and implementing effective visual merchandising to improve the customer experience and maximise sales
• Contributing directly to the achievement of all sales targets whilst simultaneously exceeding customer expectations

2005 BARCLAYS BANK RETAIL, KNIGHTSBRIDGE
Filing Clerk

• Responsible for sorting and filing a large volume of documents containing confidential personal information on account customers
• Additionally responsible for contacting existing customers to obtain and update any missing information from their account records
Voluntary Work
2007 & 2008 Project Work, India
• Spending six weeks during the summer helping to build schools and shelters from the foundations upwards and teaching Mathematics and English to children of different ages
Education and Qualifications
BA: Criminology (2010), Leeds Metropolitan University
3 A Levels: Biology, Chemistry and ICT (2007)
10 GCSEs: Including English and Mathematics (2005)
Key IT Skills
• Word, Excel, Access, Powerpoint, Keynote,Photoshop, Internet and Email
Interests and Activities
Currently include: Basketball, American Football, Reading Books on Philosophy, New Technology and Music

REFERENCES ARE AVAILABLE ON REQUEST