About Me

I am a highly organised individual who works well on my own and as part of a team. I am able to prioritise tasks and work very well under pressure. I enjoy being kept both busy and “on my toes” in terms of continued personal and professional development. I thrive when given tasks which stretch my abilities and require additional input from me to achieve the desired result. I am sociable, presentable and am able to communicate well with others on all levels.

Languages Spoken

Experience & Qualifications

General Experience

2008 – 2010 ABN AMRO (a Dutch bank), The Netherlands

Officer in charge
• Responsible for day to day running of a busy branch, including planning to ensure that all areas are covered at the right times to meet customer demand
• Managing a team of staff in various roles, ensuring they maintain their industry accreditations, develop within their roles and achieve their personal targets
• Involved in all aspects of the HR and recruitment process
• Solving problems through an indirect and creative approach.
• Liaising with high net worth clients via telephone, face to face and email
• Budget management and stock control, tight budgets to work to, maintaining correct levels of personalised stationery and marketing materials
• Health and safety and security checks, overall responsibility for maintaining the safety and well-being of my staff and customers, by being vigilant and taking action when necessary to prevent or correct problems.
2007 - 2008 ABN AMRO (a Dutch bank), The Netherlands
Customer service officer

Primarily responsible for effectively delivering a diverse range of sales, customer service, commercial and marketing related objectives working for a leading bank. Main activities included developing knowledge of the company and its products, dealing courteously and efficiently with personal visitors to the branch and telephone enquiries as well as creating innovative sales dialogue to encourage business from new and regular customers.
• Experience managing customer accounts and promoting new products and services in branch and through contact centres.
• Experience fulfilling a sales and retentions role.
• Experience managing and resolving customer complaints and disputes.
• Produced reports for new product sales targets for company managers based on customer feedback.

KEY SKILLS
• Good communication skills with area management and customers at all levels
• Office Management
• Effective time management skills
• Leader of people
• Decision making
• Problem solving
• Achieving and exceeding sales and service targets
• Versatile
• Coaching and training
• Policies & Procedures
• HR Generalist
• Competent in Microsoft office tools

Other Employment

2002 - 2005
Greek Restaurant
General Assistant

2000 - 2002
Clothes shop Wonder Woman
Sales representative

1998 - 1999
General Assistant/Cashier
Nettorama

Qualifications & Training

2003 - 2005
English teacher, University Fontys in Tilburg, Certificates 2005.
The Netherlands

2000 - 2003
Cambreur College MBO level 4, Fashion and design in Breda,
Diploma 2003.
The Netherlands

1995 - 1999
MAVO, Cambreur College in Dongen, Diploma 1999.
Majors: Dutch, English, German, Science, Biology and IT.
The Netherlands

Other Information

Interests & Hobbies

shopping
reading
going on holidays
going clubbing